General Details Location Guest Rooms Services Rates and Availability Photo Gallery FAQ

ONLINE RESERVATIONS

FREQUENTLY ASKED QUESTIONS

• What time is check in and check out?
  Check in 11.00 a.m. Check out 12.00 p.m.
• Can I leave the room late?
  Yes, with an extra charge for late check out.
• Can I choose the type of bed in my room? (Large bed – two beds)
  Yes, queen, king size and twin.
• Do the rooms have a balcony or terrace? Can I reserve one?
  Yes, on request.
• Are there non-smoking rooms?
  Yes, on request.
• How many storeys does the building have? Is there a lift?
  There are 7 floors. 2 lifts (elevators).
• Is there air conditioning in the rooms? Does it work all year round?
  Yes, individual control.
• Is your hotel adapted for the handicapped?
  Yes, the communal areas and 2 rooms are specially adapted.
• Can you keep my luggage when I leave the room?
  Yes, free left luggage service
• Is there a safe place to park my car? How much does it cost?
  There is a car park with surveillance in the same building. 24 hours. On request.
• Does the hotel have an Internet or e-mail terminal for guests?
  There is one free Internet point.
• Do you have high-speed internet in the room for my portable computer? Is it wireless?
  Yes, it is free.
• Do you have a quiet, romantic room? How can I reserve it?
  Yes, special romantic packages, cava, fruit, Jacuzzi.
• What languages are spoken in Reception?
  English, French, German.
• Where may I rent a car?
  24-hour concierge service available.
• How far are you from the Puerta del Sol?
  2000m.
• How far are you from the Prado Museum?
  100 m.
• How much does a taxi from the airport cost? How long does it take?
  25 €. 15 minutes.
• In what kind of a neighbourhood are you?
  We are in the Barrio de las Letras (Art district), historical, artistic and cultural quarter of the centre of Madrid.
• I am travelling to attend a trade fair at IFEMA: will it be easy to reach from your hotel?
  Yes, 10 minutes by car.